ESTHODROME LIMITED (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.esthodrome.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Esthodrome Ltd, a company registered in England and Wales under company number 13280620.

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site www.esthodrome.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes but is not limited to information you provide when you register to use our site, subscribe to our service, search for a participating member or Practitioner (“Cosmetic Practitioner”), participate in discussion boards or other social media functions on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

 

• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including but not limited to, Cosmetic Practitioners, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Personal information under GDPR

We process personal data under the legal GDPR basis of legitimate interest. Personal information is collected and stored once a person registers their interest and completes one of the following forms but not limited to:

• Contact Form

We use your information for the purpose of:

• Progressing an application
• Communicating important updates regarding your membership
• Issuing reminders regarding your membership and the expiration dates of important documentation we hold on file for you
• Important undated to your account
• Validated or rejection information provided.

 

For members of the public:

• To answer any queries submitted via any of the aforementioned forms on our website
• Communicating by our newsletters

We store personal information securely on our computer systems. Restricting access to those who have a need to know, and for staff who need to know we train them in handling the information securely.

Analytics

Through Google Analytics, we collect anonymous information that helps us to improve our website. We use Google Analytics to examine how people interact with our site, gathering information using cookies. The information we collect is used to improve the content of our Web pages and marketing materials. We cannot and will not use this information to identify you.

Newsletter subscriptions

We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics to help us monitor and improve our e-newsletter. These statistics are gathered using industry standard technologies including clear gifs. For more information, please see MailChimp’s privacy notice. https://mailchimp.com/legal/privacy/

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email. Alternatively, you can contact Save Face at any time to tell us not to send you any future marketing material.

Sharing your data with third parties

We will pass your information to a limited number of third parties. This will be done with your consent, to provide you with the services you requested or to meet our legal and contractual obligations.

The data sharing will be done for the following reasons: -To contact certificate issuers on your behalf following your request for a validation of document submitted by yourself or a specific service.

We will provide the verifiers with the information you provided to us when you subscribed to our website or by contacting us over the phone or through social media channels. This will include the contact information you provided.

If you have any concerns

If, at any time, you feel that we have not processed your data fairly or you are not satisfied with how we have handled your personal information, you can submit a complaint to the Information Commissioner’s Office. For full details on how to make a complaint please visit: ico.org.uk/concerns/